Quality & Compliance Policy
Design, Development, and Technical Support of Medical Devices in the Domain of Health Informatics.
At HERMES HEALTHCARE Single Member P.C., we specialize in the Design, Development, and Technical Support of Medical Devices within the Domain of Health Informatics.
We recognize that our solutions directly impact patient safety, healthcare efficiency, and data integrity. Therefore, we are fundamentally committed to excellence, innovation, and uncompromising compliance in every aspect of our operations. Our mission is to empower healthcare providers with cutting-edge, secure, and sustainable health informatics solutions that enhance patient care and streamline clinical workflows.
To achieve this, HERMES HEALTHCARE has established and maintains an Integrated Management System (IMS) that complies with the most rigorous international standards, ensuring quality, security, sustainability, and ethical business practices.
Our Core Commitments
Quality & Patient Safety
- Medical Device Excellence: Strict adherence ensuring software solutions are designed with the highest priority on patient safety.
- Customer Satisfaction: Consistently exceeding requirements and actively monitoring feedback to drive improvement.
- Risk Management: Comprehensive mitigation of hazards associated with Software as a Medical Device (SaMD).
Quality & Patient Safety
ISO 13485, 9001
- Medical Device Excellence: Strict adherence ensuring software solutions are designed with the highest priority on patient safety.
- Customer Satisfaction: Consistently exceeding requirements and actively monitoring feedback to drive improvement.
- Risk Management: Comprehensive mitigation of hazards associated with Software as a Medical Device (SaMD).
Security & Privacy
- Robust Security: Protecting the confidentiality, integrity, and availability of all sensitive health data assets.
- Privacy by Design: Full commitment to global data protection regulations (e.g., GDPR).
- Ethical Handling: Ensuring PII is handled transparently and securely throughout its lifecycle.
Security & Privacy
ISO 27001, 27701
- Robust Security: Protecting the confidentiality, integrity, and availability of all sensitive health data assets.
- Privacy by Design: Full commitment to global data protection regulations (e.g., GDPR).
- Ethical Handling: Ensuring PII is handled transparently and securely throughout its lifecycle.
Environmental Responsibility
- Sustainable Operations: Active commitment to minimizing our environmental footprint across all activities.
- Resource Optimization: Reducing consumption and optimizing energy efficiency in our digital operations.
- Supply Chain: Promoting green and sustainable practices within our vendor and supplier network.
Environmental Responsibility
ISO 14001
- Sustainable Operations: Active commitment to minimizing our environmental footprint across all activities.
- Resource Optimization: Reducing consumption and optimizing energy efficiency in our digital operations.
- Supply Chain: Promoting green and sustainable practices within our vendor and supplier network.
Ethical Conduct
- Integrity First: Operating with zero tolerance for bribery, corruption, or unethical practices.
- Transparency: Enforcing a culture of fairness in all dealings with clients, partners, and regulators.
- Accountability: Empowering employees to uphold and report on ethical standards without fear of retaliation.
Ethical Conduct
ISO 37001
- Integrity First: Operating with zero tolerance for bribery, corruption, or unethical practices.
- Transparency: Enforcing a culture of fairness in all dealings with clients, partners, and regulators.
- Accountability: Empowering employees to uphold and report on ethical standards without fear of retaliation.
Continuous Improvement & Compliance Pledge- Provide the necessary resources, training, and technological infrastructure to support our Integrated Management System.
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Establish measurable objectives across all disciplines (Quality, Security, Privacy, Environment, Ethics) and review them regularly.
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Foster a culture where every team member is empowered and accountable for upholding these standards.
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Comply with all applicable national and international legal, statutory, and regulatory requirements pertaining to medical devices, data protection, environmental protection, and corporate governance.
Member P.C.